Q: What kind of shipping methods do you have from your Hong Kong warehouse?
A: We ship parts via FedEx, DHL, TNT, UPS, EMS, etc
Q: How much is the shipping costs? Do you provide free shipping?
A: Usually most of the logistics companies calculate the freight fee according to both the actual weight and size of the package(s). They will charge the fee based on the weight or size, whichever is larger. Please note that sometimes shipping to remote destinations requires more time and additional fees due to their international logistic policies. We currently do not offer free shipping.
Q: How long does it take to ship my order?
A: Normally it takes 5-7 business days.
Q: What should I do if the tracking number provided to me is not working?
A: Often times it takes the shipping company up to 48 hours to update the tracking info into their tracking system.
Q: My package is stuck/detained/confiscated at the custom’s office. What should I do now?
A: Please contact your local custom’s office or your local courier and give them your tracking number. Please request from them exactly what is necessary for you to provide in order to have your package released. If you require any documents such as an invoice, please inform us and we will provide them for you.
Q: How about insurance during transactions, and how to deal with it?
A: During transportation, if goods go missing due to having been detained by custom in China, all loss thus occurred should be borne by us; if goods go missing or are detained in other countries outside of China, all loss should be borne by the buyer.
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